All true personal and professional development involves conflict as a normal and healthy part of the change process. Unfortunately, there is always a real danger of one side losing face and/or terminating the relationship.
Conflict management training provides the opportunity to:

• analyse the pros and cons of various conflict management approaches
• apply various methods for preventing detrimental conflict escalation
• practising conflict resolution strategies

Intercultural Glossary

Key elements of intercultural communication and cooperation

Die Kunst des Brückenbauens

Standpunkte zur Vermittlung interkultureller Kompetenzen

Alexander Scheitza im Gespräch mit Prof. Juliana Roth in mondial - SIETAR Journal für interkulturelle Perspektiven 1/2010