All true personal and professional development involves conflict as a normal and healthy part of the change process. Unfortunately, there is always a real danger of one side losing face and/or terminating the relationship.
Conflict management training provides the opportunity to:

• analyse the pros and cons of various conflict management approaches
• apply various methods for preventing detrimental conflict escalation
• practising conflict resolution strategies

Intercultural Glossary

Key elements of intercultural communication and cooperation

Matthias Otten, Alexander Scheitza und Andrea Cnyrim (Hg.):
Interkulturelle Kompetenz im Wandel

Band 1: Grundlegungen, Konzepte und Diskurse
2009, 328 Seiten, br., 29,90 Euro
ISBN 978-3-643-10082-5

Band 2: Ausbildung, Training und Beratung
2009, 368 Seiten, br., 34,90 Euro
ISBN 978-3-643-10083-2