All true personal and professional development involves conflict as a normal and healthy part of the change process. Unfortunately, there is always a real danger of one side losing face and/or terminating the relationship.
Conflict management training provides the opportunity to:

• analyse the pros and cons of various conflict management approaches
• apply various methods for preventing detrimental conflict escalation
• practising conflict resolution strategies

Intercultural Glossary

Key elements of intercultural communication and cooperation

***New book***

Merlinda Dalipi, Anne Rupp, Anna Zelno, Alexander Scheitza:
Spanien von innen und außen. Eine interkulturelle Perspektive.
2011, 216 Seiten, br., 19,90 Euro
Lit Verlag
ISBN 978-3-643-11351-1

Die Kunst des Brückenbauens

Standpunkte zur Vermittlung interkultureller Kompetenzen

Alexander Scheitza im Discussion mit Prof. Juliana Roth in mondial - SIETAR Journal für interkulturelle Perspektiven 1/2010